legal
privacy policy
01
what we collect
We collect information you provide directly: name, email, phone number, payment information, and profile details. We also collect usage data: how you interact with our platform, device information, and location data when you permit it.
02
how we use it
We use your information to: provide and improve our services, process payments, send booking confirmations and reminders, communicate with you about your account, analyze usage patterns to improve our platform, and comply with legal obligations. We use PostHog to understand how visitors use this website, including page views and interactions. We do not send the personal details you enter in the founding signup form to PostHog.
03
who we share it with
We share information with: barbers and clients as necessary for bookings, payment processors to complete transactions, service providers who assist our operations, and legal authorities when required by law. We never sell your personal information to third parties. Mobile opt-in data and consent are not shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. SMS delivery providers may process messages on our behalf only as needed to provide the service.
04
payments
Payment processing is handled by Stripe. We do not store complete credit card numbers on our servers. Stripe's privacy policy governs how they handle your payment information. We retain transaction records for accounting and legal purposes.
05
how we protect it
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
06
your rights
You may access, update, or delete your personal information through your account settings or by contacting us. You may also opt out of marketing communications at any time.
07
texts
By providing your phone number, you consent to receive SMS messages related to bookings and account activity. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.
08
questions
Questions about this policy: privacy@guile.app
